Terms, disclaimer and privacy statement

Terms, disclaimer and privacy statement

Before you access this website, it is important that you familiarise yourself with the terms and conditions set out below.

Radio Netherlands Training Centre
Version: September 7, 2016
Applicable terms and conditions
1. The following general terms and conditions apply to all agreements concluded with the Radio Netherlands Training Centre (to be referred to hereinafter as RNTC), unless expressly agreed otherwise in writing. In the text below, “RNTC” should be read each time as “Radio Netherlands Training Centre and third parties engaged by RNTC for the performance of the agreement”. RNTC is part of Stichting Radio Nederland Wereldomroep (RNW Media).
Scope of commitments
2.1 Agreements concluded with RNTC create a best-efforts obligation for RNTC, and not a result-based obligation. In this context, RNTC is obliged to satisfy its commitments in such a way that can be required from RNTC according to standards of due care and professionalism based on the criteria at the time of compliance.
2.2 If RNTC engages third parties for the performance of an agreement concluded with RNTC, RNTC is obliged to select these third parties with due care, in the same way that the client would do this if the client were selecting these third parties.
2.3 Insofar as RNTC, for the proper performance of its commitments, is dependent on information from, or the cooperation by, the client, or a course participant, RNTC is released from its commitments if this information or the cooperation is not provided in a timely manner.
3.1 Training/education/courses (in the broadest sense of the word) offered by RNTC shall only take place in the case of sufficient enrolment. RNTC reserves the right to cancel a program till 15 working days before a course starts due to unforeseen circumstance, including but not limited to too few participants. In such a case, program fees will be reimbursed. However, RNTC cannot accept responsibility for any travel, accommodation or other costs incurred for a cancelled program. If more people enroll than can be admitted to the course, placement will occur according to the order of enrolment.
3.2 Admission to a course may depend on a RNTC selection procedure, in which the knowledge or skill level of prospective participants is assessed.
4.1 If the agreement with RNTC is dissolved, without there being a shortcoming attributable to RNTC (e.g. non-participation in an activity on the day on which people are enrolled or the dissolution of a consultancy project) (to be referred to hereafter as “cancellation”), or after the period of reflection as stated in 4.1.1., the following applies. In this context, cancellation must take place in writing.
Period of Reflection
4.1.1 The agreement has a period of reflection for individual subscriptions of 14 working days. For a period of 14 days after signing of the agreement, the agreement can be dissolved without charge.
4.1.2 In the case of cancellation within three months of the start of the course, an amount of Є 155,- will be owed for administration / cancellation costs.
In the case of cancellation within six weeks of the start of the course, 50% of the price of the course will be owed.
In the case of cancellation within three weeks before the start of the course, the full price of the course will be owed.
Subject to the provisions in 3.2, the enrolled participant may have someone replace him or her in the course.
Custom solutions
4.1.3 In the case of cancellation of training sessions/conferences/courses/consultancy project developed by RNTC at the request of the client (whether “in-company” or not), the actual costs incurred by RNTC (to be specified by RNTC) will be charged to the client and when applicable deducted from advance payments.
RNTC withholds the right to reschedule the course for security reasons. In this case, the actual costs necessary to reschedule will be charged to the client and when applicable deducted from advance payments.
Accommodation (if booked by RNTC for the participant)
4.1.4 In the case of cancellation within fourteen days of the actual scheduled accommodation the actual cost of cancellation will be owed. This is on top of anything owed under 4.1.2.
4.2 If one of the parties fundamentally fails in the performance of its obligations, and, after this has been expressly pointed out by the other party, these commitments are still not performed satisfactorily within a reasonable amount of time, the other party is authorised to terminate the agreement without the terminating party owing any compensation to the defaulting party. The performance/efforts provided up to the termination shall be paid in the agreed manner.
4.3 If the agreement concluded with RNTC concerns the provision of the same performance/efforts more than once, the agreement concluded with RNTC is deemed to be entered into for a period of one year (unless expressly agreed otherwise). Such an agreement will be automatically renewed for a period of one year. Each party can terminate this agreement in writing three months before the date of renewal. In the case of such termination, neither party will owe the other any compensation for damages on this basis.
5.1 All prices stated by RNTC are denominated in euros and do not include VAT or other levies imposed by government. Payments must be made within thirty days of the invoice date. Late payments will be subject to interest charges for overdue payment, equal to the legally permissible interest rate. Out-of-court collection costs will be subject to a charge of 15% of the late payment amount.
5.2 RNTC may require payment before commencing its activities (tailor made courses, large numbers of participants, consultancy projects, etc.) (or security in the same amount).
5.3 In case of a refund, RNTC will do so within 14 days after receipt of correct and complete bank information. Refunds to clients or individual course participants will be done minus the cost of international bank transfers.
5.4 In case of travel and accommodation costs mentioned on the contract and/or the invoice this concerns costs for: flights and other means of transport, insurances, visas, Daily Subsistence Allowances, hotel/guesthouse accommodations, training venues, Food and Beverages, communication costs and other costs related to travel and stay of the trainers/consultants/actors and participants.
Non-employment clause
6 None of the parties are permitted, either during the performance of the agreement or for one year after the termination of the agreement, to employ persons who are involved or were involved with the performance of an agreement, or to have these persons carry out activities any other way, or to negotiate with these persons in this regard, without advance written consent from the other party.
Intellectual property
7 Insofar as copyrights, trademark rights, models rights, trade name rights or other rights of intellectual property apply to products and services provided by RNTC in the performance of the agreement, RNTC is and remains the owner (in accordance with third party licenses) of these rights. All modules, hand-outs, models and/or techniques that are developed and/or used in the context of the assignment, are and remain the intellectual property of RNTC. The client receives only a non-transferable right of use insofar this is necessary for the performance of the agreement. The client may only use the physical carriers of these rights for the purpose for which they were provided to the client, and may not reproduce these carriers, or change or remove the copyright, trademark, model or trade name or other identifiers. Clients, course participants or other parties may not reproduce the course material without advance written permission.
8.1 RNTC is not liable for any indirect loss or damage that can be attributed to RNTC. For loss or damage that is a direct result of a shortcoming attributed to RNTC, RNTC is only liable if this shortcoming is a result of willful misconduct or gross negligence on the part of RNTC. If RNTC is required to compensate for loss or damage, the compensation amount is limited to the agreed price involved in the agreement (and in the case of a continuing performance contract, for a period of one year).
8.2 Insofar as sports, physical activities or training simulations and comparable activities are part of the agreement concluded with RNTC, the participants of such activities must independently assess whether they are mentally and physically in the proper condition to responsibly take part in such activities.
8.3 Participants themselves should obtain information about the training/educational courses to determine whether such courses align with the future duties/activities of the participants. RNTC shall provide this information upon request and advise participants without obligation. However, participants cannot derive any rights on this basis.
Non-disclosure and registration of personal details
9 RNTC, her employees and (sub)contractors shall hold and maintain the confidential information in strictest confidence for the sole and exclusive benefit of the client. Information obtained by RNTC during the period of the agreement will not be disclosed without prior approval of the client. ‘Information’ means any information, data or know- how, including, but not limited to, that which relates to research, products, services, customers, markets, software, developments, inventions, processes, designs, marketing or finances, disclosed orally or in written or electronic form. This information does not include information, data or know-how which is in the possession of the RNTC at the time of disclosure as shown by RNTC files and records prior to the time of disclosure.
By entering into an agreement with RNTC, RNTC is granted permission to automatically process the personal details obtained from the agreement. RNTC will only use these personal details for its own activities. RNTC will manage the personal details it has obtained in the legally prescribed manner.
Complaints Procedure
10.1 In the event of a complaint, the RNW Media complaints procedure will come in operation. Details can be found on https://www.rnw.org/complaints

Disclaimer and copyright

By accessing the RNTC website (rntc.com) or any of its (mobile) webpages, you unconditionally agree to the terms of this disclaimer and copyright notice which may be modified or supplemented from time to time by RNTC without prior notice. Please check this webpage regularly for any modifications which may be made.

By accessing and using the RNTC website (rntc.com) you accept that all content, including links to external websites, are provided in good faith and ‘as is’. You agree that you will not hold responsible for any issues or consequences that may arise from accessing and using RNTC’s content. No guarantee of availability or reliability of either use or accuracy is given by RNTC or may be assumed. RNTC cannot be held responsible or liable for any damage or loss resulting from accessing and using the content.

Unless otherwise indicated, all content found on this RNTC’s website or any of its (mobile) webpages are subject to and protected by copyright owned by RNTC. RNTC reserves the right to remove any content.

RNTC permits and encourages reproduction of the copyright protected content found on this website or any of its (mobile) webpages free of charge in any format or medium subject to the following conditions:

  • The copy or copies made must not be for sale, gain, profit or reward in any kind, or any other commercial purposes. "Commercial purposes" includes the purposes to offer to provide a business opportunity and to advertise or promote any goods, services, fixed properties and business opportunities.
  • Such content must be reproduced accurately and must not be used in any manner adversely affecting any right or interest of RNTC.
  • RNTC must be acknowledged as the copyright owner of such content, and acknowledgement must be also given to https://rntc.com and www.rnw.org as the source of such content.

Where third party copyright is involved in content found on this website, permission for reproduction or distribution or otherwise use of any such content must be obtained from the copyright owner(s) concerned.

If you have any questions and/or comments regarding these matters, please contact [email protected].

Privacy statement

The content on this website is maintained by RNTC – RNTC, 55 Witte Kruislaan, 1217 AM, Hilversum, The Netherlands. If you would like to provide feedback regarding the website, please email us at [email protected].

This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this privacy policy carefully. By visiting this website you are accepting the terms of this privacy policy.

It is the stated policy of RNTC that they will act in accordance with current legislation and aim to meet current best practice with regard to the processing of personal data. RNTC complies with the Dutch Data Protection Act of 2001.

RNTC takes your online privacy seriously. We do not collect personally identifying information from you except when you specifically provide it, and we protect the information we receive. With your consent we may gather personal information from you through website sales/financial donations, surveys, competitions and newsletters. We will not use your name or email address for any purpose other than as stated.

You should be aware that if you do disclose personal information on the bulletin boards or forums, that information can be collected and used by others and may result in unsolicited messages from third parties. By participating in these forums, you should remember that you are legally liable for the material you post, including libel and copyright infringement.

We will retain and disclose personal data to authorised authorities without your consent only where we are required to do so under the law. Should you discover any inaccuracies in your personal information or wish RNTC to cease using your data as set out in this statement, please contact [email protected].

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RNTC does not use cookies to collect information which might identify you personally. But if you would like to restrict or block certain cookies, you can do this through your browser settings. For info on how to block or opt out of cookies on your mobile phone you will need to refer to your handset manual. Please be aware that restricting cookies might mean the RNTC’s website doesn’t work as well for you as it could.

Our site contains links to other sites that are not under our control, even though they may use the RNTC name or logo on their site through an agreement with us. Such other sites do not necessarily follow our privacy policies, and we recommend that you read their privacy policies carefully.

No data transmission over the internet can be guaranteed to be 100 percent secure. As a result, while we strive to protect your personal information, RNTC cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems and we take reasonable steps to protect the information you provide us from theft, alteration or unauthorised inspection.

Users under 18: If you are under 18, please make sure that you obtain your parent/guardian's permission beforehand whenever you provide personal information to RNTC's website.

RNTC maintains the right to modify parts of this privacy statement.

Last Updated: June, 2016.

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