Terms & Conditions

Before you access this website, it is important that you familiarise yourself with the terms and conditions set out below.


Radio Netherlands Training Centre

Version: September 7, 2016


Applicable terms and conditions


1. The following general terms and conditions apply to all agreements concluded with the Radio Netherlands Training Centre (to be referred to hereinafter as RNTC), unless expressly agreed otherwise in writing. In the text below, “RNTC” should be read each time as “Radio Netherlands Training Centre and third parties engaged by RNTC for the performance of the agreement”. RNTC is part of Stichting Radio Nederland Wereldomroep (RNW Media).


Scope of commitments


2.1 Agreements concluded with RNTC create a best-efforts obligation for RNTC, and not a result-based obligation. In this context, RNTC is obliged to satisfy its commitments in such a way that can be required from RNTC according to standards of due care and professionalism based on the criteria at the time of compliance.

2.2 If RNTC engages third parties for the performance of an agreement concluded with RNTC, RNTC is obliged to select these third parties with due care, in the same way that the client would do this if the client were selecting these third parties.

2.3 Insofar as RNTC, for the proper performance of its commitments, is dependent on information from, or the cooperation by, the client, or a course participant, RNTC is released from its commitments if this information or the cooperation is not provided in a timely manner.




3.1 Training/education/courses (in the broadest sense of the word) offered by RNTC shall only take place in the case of sufficient enrolment. RNTC reserves the right to cancel a program till 15 working days before a course starts due to unforeseen circumstance, including but not limited to too few participants. In such a case, program fees will be reimbursed. However, RNTC cannot accept responsibility for any travel, accommodation or other costs incurred for a cancelled program. If more people enroll than can be admitted to the course, placement will occur according to the order of enrolment.

3.2 Admission to a course may depend on a RNTC selection procedure, in which the knowledge or skill level of prospective participants is assessed.




4.1 If the agreement with RNTC is dissolved, without there being a shortcoming attributable to RNTC (e.g. non-participation in an activity on the day on which people are enrolled or the dissolution of a consultancy project) (to be referred to hereafter as “cancellation”), or after the period of reflection as stated in 4.1.1., the following applies. In this context, cancellation must take place in writing.


Period of Reflection


4.1.1 The agreement has a period of reflection for individual subscriptions of 14 working days. For a period of 14 days after signing of the agreement, the agreement can be dissolved without charge.


4.1.2 In the case of cancellation within three months of the start of the course, an amount of Є 155,- will be owed for administration / cancellation costs.

In the case of cancellation within six weeks of the start of the course, 50% of the price of the course will be owed.

In the case of cancellation within three weeks before the start of the course, the full price of the course will be owed.

Subject to the provisions in 3.2, the enrolled participant may have someone replace him or her in the course.


Custom solutions


4.1.3 In the case of cancellation of training sessions/conferences/courses/consultancy project developed by RNTC at the request of the client (whether “in-company” or not), the actual costs incurred by RNTC (to be specified by RNTC) will be charged to the client and when applicable deducted from advance payments.

RNTC withholds the right to reschedule the course for security reasons. In this case, the actual costs necessary to reschedule will be charged to the client and when applicable deducted from advance payments.

Accommodation (if booked by RNTC for the participant)

4.1.4 In the case of cancellation within fourteen days of the actual scheduled accommodation the actual cost of cancellation will be owed. This is on top of anything owed under 4.1.2.


4.2 If one of the parties fundamentally fails in the performance of its obligations, and, after this has been expressly pointed out by the other party, these commitments are still not performed satisfactorily within a reasonable amount of time, the other party is authorised to terminate the agreement without the terminating party owing any compensation to the defaulting party. The performance/efforts provided up to the termination shall be paid in the agreed manner.

4.3 If the agreement concluded with RNTC concerns the provision of the same performance/efforts more than once, the agreement concluded with RNTC is deemed to be entered into for a period of one year (unless expressly agreed otherwise). Such an agreement will be automatically renewed for a period of one year. Each party can terminate this agreement in writing three months before the date of renewal. In the case of such termination, neither party will owe the other any compensation for damages on this basis.




5.1 All prices stated by RNTC are denominated in euros and do not include VAT or other levies imposed by government. Payments must be made within thirty days of the invoice date. Late payments will be subject to interest charges for overdue payment, equal to the legally permissible interest rate. Out-of-court collection costs will be subject to a charge of 15% of the late payment amount.

5.2 RNTC may require payment before commencing its activities (tailor made courses, large numbers of participants, consultancy projects, etc.) (or security in the same amount).

5.3 In case of a refund, RNTC will do so within 14 days after receipt of correct and complete bank information. Refunds to clients or individual course participants will be done minus the cost of international bank transfers.

5.4 In case of travel and accommodation costs mentioned on the contract and/or the invoice this concerns costs for: flights and other means of transport, insurances, visas, Daily Subsistence Allowances, hotel/guesthouse accommodations, training venues, Food and Beverages, communication costs and other costs related to travel and stay of the trainers/consultants/actors and participants.


Non-employment clause


6 None of the parties are permitted, either during the performance of the agreement or for one year after the termination of the agreement, to employ persons who are involved or were involved with the performance of an agreement, or to have these persons carry out activities any other way, or to negotiate with these persons in this regard, without advance written consent from the other party.


Intellectual property


7 Insofar as copyrights, trademark rights, models rights, trade name rights or other rights of intellectual property apply to products and services provided by RNTC in the performance of the agreement, RNTC is and remains the owner (in accordance with third party licenses) of these rights. All modules, hand-outs, models and/or techniques that are developed and/or used in the context of the assignment, are and remain the intellectual property of RNTC. The client receives only a non-transferable right of use insofar this is necessary for the performance of the agreement. The client may only use the physical carriers of these rights for the purpose for which they were provided to the client, and may not reproduce these carriers, or change or remove the copyright, trademark, model or trade name or other identifiers. Clients, course participants or other parties may not reproduce the course material without advance written permission.




8.1 RNTC is not liable for any indirect loss or damage that can be attributed to RNTC. For loss or damage that is a direct result of a shortcoming attributed to RNTC, RNTC is only liable if this shortcoming is a result of willful misconduct or gross negligence on the part of RNTC. If RNTC is required to compensate for loss or damage, the compensation amount is limited to the agreed price involved in the agreement (and in the case of a continuing performance contract, for a period of one year).

8.2 Insofar as sports, physical activities or training simulations and comparable activities are part of the agreement concluded with RNTC, the participants of such activities must independently assess whether they are mentally and physically in the proper condition to responsibly take part in such activities.

8.3 Participants themselves should obtain information about the training/educational courses to determine whether such courses align with the future duties/activities of the participants. RNTC shall provide this information upon request and advise participants without obligation. However, participants cannot derive any rights on this basis.


Non-disclosure and registration of personal details


9 RNTC, her employees and (sub)contractors shall hold and maintain the confidential information in strictest confidence for the sole and exclusive benefit of the client. Information obtained by RNTC during the period of the agreement will not be disclosed without prior approval of the client. ‘Information’ means any information, data or know- how, including, but not limited to, that which relates to research, products, services, customers, markets, software, developments, inventions, processes, designs, marketing or finances, disclosed orally or in written or electronic form. This information does not include information, data or know-how which is in the possession of the RNTC at the time of disclosure as shown by RNTC files and records prior to the time of disclosure.


By entering into an agreement with RNTC, RNTC is granted permission to automatically process the personal details obtained from the agreement. RNTC will only use these personal details for its own activities. RNTC will manage the personal details it has obtained in the legally prescribed manner.

Complaints Procedure


10.1 In the event of a complaint, the RNW Media complaints procedure will come in operation. Details can be found on https://www.rnw.org/complaints